MAG Orthotics Limited

Manufacturers & Suppliers of Orthotic Devices & Materials

Terms & Conditions

All orders are subject to our standard terms & conditions

Payments terms: – payment is by either credit or debit card. If orders are to be paid by any other means, then the purchaser should deal directly with MAG Orthotics Ltd by email, phone, fax or post.

Prices: All prices on this website do not include V.A.T., shipping or handling charges. These are added during the checkout process.

All prices are subject to alteration without prior notice and those charged will be the ruling at the time of dispatch.

Product specifications are subject to change without prior notice and photographs are for illustration purposes only.

1. Website Order Cancellation Policy

Please submit any cancellation via email to sales@magorthotics.com,or call +44 (0) 1246 855333

Email cancellations must contain the following: First name, last name, order number or date, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less all-shipping costs within 10 days.

2. Web Delivery Policies

Most of our UK & European deliveries are sent by courier and they will require a signature to accept delivery. Please consider your delivery address and availability when placing the order. You may incur additional delays and have to pick your parcel up from a depot should you miss the initial delivery. Whilst we make every effort to ensure that any product you order from us reaches you in perfect condition, MAG Orthotics Ltd will not be held responsible in any way for the loss or damage of goods. This is covered by the insurance that is included in the delivery charge. Please contact us if there is a problem at sales@magorthotics.com

If for whatever reason other than any cause beyond MAG Orthotics Ltd control and the delivery fails to get to the delivery address that you supplied us with, then MAG Orthotics Ltd will replace the goods to the equal value including the delivery and other associated costs.

When placing an order with us you will receive an order acknowledgement as well as a shipment confirmation which should enable you to track your order.

3. How long will it take?

Please note that the daily cut off time for orders to be processed is 1 pm. Orders placed after this time will be processed the next Working Day. Orders placed after 1pm on Friday and over the weekend will be processed on Monday.

All delivery dates quoted are approximate only.

“Days” are based on Working Days and therefore exclude weekends and public holidays. E.g. an order placed before 1pm on a Friday for UK standard delivery will be delivered anytime between Monday and Wednesday.

4. Delivery Rates

UK Mainland* Ireland,channel Islands,Scottish Highlands,etc
Up to £50.00 £4.00 £6.00
£50.01 – £100.00 £6.40 £12.00
£100.01 – £250.00 £15.00 £28.00
Over £250.00 Free £35.00
*Excluding Scottish Highlands & Islands

5. International Deliveries

It is the responsibility of the overseas customer to arrange the transport or courier and any insurance required. The customer is responsible to pay for any tax, duty, handling and clearance charges specific to the country of import. We may be able to suggest international couriers and offer quotations.

6. Delivery to PO Box addresses

As we require a proof of receipt we do not currently send orders to PO Box addresses.

7. Lost and Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery.

If you believe the delivery is severely overdue, please send our Customer Services an email at: sales@magorthotics.com and we will take appropriate action. (Please include the Order Number) or alternatively you can call Customer Services from Monday to Friday, 9.00 am to 4.30 pm (GMT) +44 (0) 1246 855333

7.1. Shipping Policies

MAG Orthotics Ltd reserves the right to change shipping rates without notice.

Should your order contain an item which becomes out of stock, a customer representative will be in touch with you to resolve the issue. If we can’t find a replacement item, the in-stock items will be shipped as requested and you will be notified when the back order items are back in stock. You can cancel the remainder of your order at any stage by emailing us at sales@magorthotics.com

7.2. Disclaimer

Information provided on www.theinsolestore.co.uk is intended ‘only’ as a general guideline to foot health. The material on www.theinsolestore.co.uk is not intended as a guide to self-medication or as a substitute for professional medical advice, diagnosis or treatment.

The information should not in any way be seen to replace the advice offered by an Orthotist/Podiatrist/Chiropodist or Doctor and therefore should in no way substitute a visit to your local Orthotist/Podiatrist/Chiropodist or Doctor.

We do not accept responsibility for any person/s who use this site for anything other than a general reference tool, or any diagnosis or treatment that is a result of the information provided on the theinsolestore.co.uk site.

Although we strive to ensure the information on this website is accurate and constantly updated, some information may become slightly out of date due to changes in medical practice/technology. Photographs are for illustration purposes only and designs and specifications may differ from those illustrated, MAG Orthotics Ltd will endevour to maintain and update all information as soon as practicable.

We have had a trained Orthotist review the contents of this site before posting it on the Internet and all errors found within the site have been changed on advice given.

This site is provided free of charge, but ordering from the site may be restricted depending on the product and the profession of the customer.

MAG Orthotics Ltd. cannot provide information regarding healthcare problems either by phone, letter or e-mail. Any healthcare advice should be given by a properly trained healthcare professional.

You should carefully read all information provided by the product manufacturers and MAG Orthotics Ltd., if included with goods supplied, before using any product that you have purchased from us.

We strongly recommend the advice of an Orthotist/Podiatrist/Chiropodist or Doctor for any physical before using any medical device.

8. Modern Slavery Act

The Company is committed to ensuring there is no slavery or human trafficking in our own business.

The prevention, detection and reporting of modern slavery in any part of our business is the responsibility of all those working for us or under our control.

The Company’s Whistleblowing policy encourages all workers, customers and other business partners to report any concerns related to its direct activities or its supply chains to the Directors or Managers of the organisation. The actions and behaviours expected of our employees when representing the Company are set down in the Company Code of Conduct.

We all have a duty to be alert to risks and employees are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business at the earliest possible stage.

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